Be ready before something goes wrong

Why incident response matters

According to the UK Government's Cyber Security Breaches Survey 2025, 43% of UK businesses experienced a cyber breach or attack in the past 12 months. The organisations that recover fastest aren't the ones with the best technology — they're the ones with a plan.

Incident response isn't just about what happens after a breach. It's about having the right processes, people and documentation in place before anything goes wrong — so when an incident occurs, your team knows exactly what to do instead of figuring it out under pressure.

Without a plan, the average breach takes 277 days to identify and contain. With proper incident response readiness, you can reduce that to hours. The difference is preparation, not luck.

Our incident response services

We offer a structured approach to incident response that covers three phases: preparation, response, and recovery. Each phase is designed to work together, giving you end-to-end coverage.

1. Preparation

Before anything happens, we help you build the foundation:

• Incident response playbooks — step-by-step procedures for specific incident types (ransomware, data breach, insider threat, DDoS, etc.)
• Runbooks — technical procedures your IT team can follow immediately, with clear escalation paths
• Communication templates — pre-drafted notifications for customers, regulators, and internal stakeholders
• Roles & responsibilities — clear assignment of who does what during an incident, with backup coverage
• Tabletop exercises — simulated scenarios that test your team's response and reveal gaps before attackers do

2. Response

When an incident happens, we provide hands-on coordination:

• Breach containment — immediate technical steps to stop the bleeding and prevent further damage
• Investigation & forensics — evidence preservation and root cause analysis to understand what happened
• Regulatory notification — ICO breach reporting guidance and GDPR 72-hour deadline management
• Stakeholder communication — managing the narrative with customers, partners and the media
• Coordinated response — working alongside your IT team, legal counsel and insurers

3. Recovery

After containment, we help you get back to normal and come out stronger:

• System restoration — prioritised recovery of critical business systems
• Post-incident review — lessons-learned analysis and improvement recommendations
• Playbook updates — refining your response plans based on what actually happened
• Security hardening — closing the gaps that were exploited to prevent recurrence

Who this is for

Our incident response services are designed for businesses that:

• Don't have a dedicated security team but handle sensitive data
• Have IT support but lack incident response expertise
• Need to meet regulatory requirements (GDPR, Cyber Essentials, ISO 27001)
• Have experienced a breach and need immediate help
• Want to prepare before something goes wrong
• Are in sectors where uptime is critical (healthcare, finance, legal, e-commerce)

How it works

• Initial assessment — we review your current setup and identify the biggest gaps
• Playbook development — tailored response plans built around your environment
• Tabletop exercise — simulated incident to test your team's response
• Gap closure — addressing the weaknesses the exercise revealed
• Ongoing support — retainer-based response coordination when you need it

UK-based incident response  ·  GDPR & ICO reporting  ·  Retainer & ad-hoc options